FREQUENTLY ASKED QUESTIONS:
Does Sullivan Wholesale Supply Sell Any DIY Mini Splits?
No, unfortunately all of the mini split systems sold by Sullivan Wholesale Supply are required to be installed by a licensed HVAC contractor, otherwise the manufacturers warranty is voided.
Can I Pick Up My Order From Your Warehouse?
Yes, pick up is available at our warehouse located at 497 Broadway, Monticello, NY 12701
Return Policy:
Our primary goal is to ensure that our clients are completely satisfied when working with us.
However, if for some reason you decide to return your product, we will be more than happy to assist you.
All returns will be subjected to a minimum 20% restocking fee.
Unused products must be returned with their original packaging within 10 days of sale.
All returned items MUST be in sellable condition, the product must be free of damages, scratches and/or dents, all merchandise MUST not have been installed.
You MUST have the original manufacturer packaging for the item (manuals, accesories, packaging materials)
USED PRODUCTS OR PRODUCTS THAT HAVE BEEN INSTALLED ARE NOT ELIGIBLE FOR RETURN
Please be reminded, as per legal and product description, a licensed HVAC contractor is required to perform the installation.
If the purchased item does not work directly from the box, please note that ONCE THE UNIT HAS BEEN INSTALLED, THE MANUFACTURER IS RESPONSIBLE FOR THE WARRANTY AND PARTS.
Taxes:
Buyer is responsible for any tax or govermental charge imposed upon the sale or transfer of any product. Any such tax or govermental charge will be added to the total invoice amount.